vb8's Privacy Policy

vb8 collects the following types of information. Each piece of information is collected for a specific purpose, and nothing beyond what is necessary is requested.

1.1 Registration and Account Information

Information collected from you when opening a new account:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Password (stored in encrypted form — no staff member can view it directly)
• Preferred language and currency

1.2 Identity Verification Information

To ensure security and prevent fraud, a copy of your national ID card or passport may be requested in certain situations. This information is used solely for the verification process.

1.3 Financial Transaction Information

During deposits and withdrawals, your mobile banking number (bKash, Nagad, Rocket, Upay) and transaction amount are stored. Card numbers or bank account details are not collected.

1.4 Usage Behaviour and Technical Information

When you use the platform, the following information is collected automatically:

• IP address and device type
• Browser and operating system information
• Time spent on the site and a list of pages visited
• Gaming history and betting activity
• Login time and location (for fraud prevention only)

vb8 uses collected information for the following purposes. Each use is directly related to maintaining service quality and ensuring user safety.

2.1 Service Operation

• Creating and managing accounts
• Processing deposits and withdrawals
• Activating bonuses and promotional offers
• Identifying and resolving technical issues

2.2 Security and Fraud Prevention

• Detecting unauthorised access attempts to accounts
• Monitoring multiple accounts or unusual transactions
• Verifying age to prevent registration by minors

2.3 Communication and Support

• Sending important account-related notifications
• Providing 24/7 live chat and email support
• Password recovery and OTP verification

2.4 Service Improvement

By analysing users' overall behaviour (not at an individual level, but based on aggregated data), vb8 works to make its platform's game selection, navigation, and payment process easier to use.

vb8 uses cookies and similar technologies to keep the website functioning properly. Cookies are small text files stored in your browser.

3.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and keep the site secure — these cannot be disabled.
• Functional Cookies: Used to remember language preferences and interface settings.
• Analytics Cookies: Used to measure how much each page of the site is being used — without identifying individuals.

3.2 Cookie Control

You can block or delete cookies from your browser settings. However, disabling essential cookies may cause core services such as login and payments to stop working properly.

vb8 does not sell users' personal information or share it with third parties for advertising purposes. Information is shared with others only in the limited circumstances below:

4.1 Service Provider Partners

To process payments, mobile banking services such as bKash, Nagad, Rocket, and Upay receive the necessary transaction information. Game providers (such as Evolution, Pragmatic Play, and JILI) receive only the minimum information needed to manage gaming sessions.

4.2 Legal Obligations

If disclosure of information is required as part of a valid order from a competent authority, a court directive, or a legal process, vb8 is obligated to comply with the law. In such cases, only the information legally required to be disclosed will be shared.

4.3 Business Restructuring

If vb8's business is sold, merged, or restructured, user information may be transferred to the new owner. In that case, this Privacy Policy will remain in effect and users will be notified in advance.

For more details on this matter and to learn about your rights related to data sharing, see our Frequently Asked Questions.

vb8 has put in place both technical and administrative measures to protect users' information.

5.1 Technical Protection

• SSL (Secure Socket Layer) encryption — all data transferred between the website and servers is encrypted.
• Passwords are stored using industry-standard hashing algorithms — no staff member can read them directly.
• Regular security audits and vulnerability testing (penetration testing).
• Firewalls and intrusion detection systems.
• Sensitive data is stored only in encrypted databases.

5.2 Administrative Protection

• Only authorised staff have access to data on a need-to-know basis.
• Staff receive regular training on data protection.
• Confidentiality obligations are included in agreements with third parties.

vb8 does not hold information for longer than necessary. Retention periods differ by type of information:

• Account Information: For as long as the account is active, and for the legally required period after it is closed.
• Transaction Records: For the period specified under applicable laws on financial records.
• Gaming History: Retained for the entire duration the account is active, and for a limited period after closure.
• Communication Records: Support conversations are generally kept for up to 2 years.
• Log Files and Technical Data: Typically deleted after 90 days.

After an account is closed, any information that is not legally required to be retained is securely deleted within a set period.

Every registered user of vb8 has the following rights over their own information:

7.1 Right to Access Information

You can find out at any time what information vb8 holds about you. Contact us via live chat or email to do so.

7.2 Right to Correct Information

If your profile contains incorrect information, you can request a correction. Identity verification may be required for changes to your name or date of birth.

7.3 Right to Delete Information

After closing your account, you can request deletion of any information that is not legally required to be retained. Legal restrictions may apply to the deletion of financial transaction records.

7.4 Right to Data Portability

You can request your key account information in a structured format.

7.5 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or notifications, you can unsubscribe through your account settings or via the support team. Important account notifications (security alerts, transaction confirmations) cannot be turned off.

To learn more about responsible gaming at vb8, read our Responsible Gaming Guidelines, which also cover ways to manage your account and information.

All vb8 services are strictly for individuals aged 21 and over. No one under the age of 21 may open an account or use services on this platform.

Age is verified at registration, and additional proof-of-age documents may be requested in cases of doubt. If an account belonging to a minor is identified, it is closed immediately and the related information is securely deleted. No information is knowingly collected from minors.

vb8 reserves the right to amend this Privacy Policy as needed. This Policy may be updated due to changes in the nature of services, adoption of new technology, or legal requirements.

9.1 Notification of Changes

For significant changes, a notification will be sent to your registered email address or clearly announced on the site. For minor changes, only the "Last Updated" date at the top of the page will be updated.

9.2 Use After Changes

If you continue to use vb8 after a policy change, it will be assumed that you have accepted the new policy. If you object to the changes, you may request to close your account.

To learn more about vb8 and understand its service history and goals, visit the About Us page.

If you have any questions or concerns about this privacy policy, or wish to exercise your rights over your information, please contact the vb8 support team. Our team is available 24/7, seven days a week, in both Bengali and English.